Answer Telecommunications Services & Offerings

ANSWERING SERVICE:

Our Answering customer service reps  will answer your calls 24/7 and capture caller’s information. Messages are then held for the next business day.

VIRTUAL RECEPTION:

Our Answer Allies will answer your calls during your business hours and capture caller’s information. Callers are then connected over to the personnel that they requested. Our Allies are an extension of your company and will act as if they are your front office personnel.

DISPATCH SERVICE:

Our Answer Allies will answer your calls 24/7 and capture caller’s information. Messages are then dispatched based on the information you provide.

APPOINTMENT SCHEDULING SERVICE:

Our Answer Allies will answer your calls 24/7 and capture caller’s information. Our Allies will then schedule appointments for your staff. Scheduling can be done on a calendar you provide or the online scheduler that we provide.

ORDER ENTRY SERVICE:

Our Answer Allies will answer your calls 24/7 and capture caller’s information. Information captured can be collected on our system or your system or webpage/website.

DIRECT RESPONSE TELEVISION SERVICE:

Our Answer Allies will answer your calls 24/7 and capture caller’s information. Information captured can be collected on our system or your system or webpage/website.

RECALL SERVICE:

Our Answer Allies will answer your calls 24/7 and capture caller’s information or give out information based off FAQ’s provided. Information captured can be collected on our system or your system or webpage/website.

***These are the 7 main types of Answering Service. Because accounts are tailored to fit the customers wants and needs, a typical service package can include a combination of or all of these services. 

Answer Ally Services & Offerings

EMAIL SERVICES:

Our Answer Telecommunications service representatives  will monitor your email 24/7. This can include responding to customer service issues.

LIVE CHAT:

Our Answer Allies will monitor your chat 24/7. This can include responding to customer service issues.

WAKE UP SERVICE:

Our Answer Allies will do wake up calls for any personnel that may request it.

REMINDER SERVICE:

Our Answer Allies will do reminders for anything you need. Reminders can be done via telephone, SMS or Email.

TOLL FREE NUMBER RENTAL:

Answer Ally can provide a toll free number or a Vanity toll free number for our customers.

LOCAL NUMBER RENTAL:

Answer Ally can provide a local number for our customers.

IPHONE/ANDROID APP:

Answer Ally provides an app for users to get messages and send notes to a group. Messages can be seen via a cell phone, tablet or PC. This service is fully HIPAA and HiTech compliant.

VOICEMAIL RENTAL:

Answer Ally can provide a VOICEMAIL for our customers.

***These are the add on type of services. Customers can utilize these services as stand-alone as well.